Frequently Asked Questions

Hennahub Store is the D2C online store at hennahubstore.com. It brings together henna, herbal hair care, hair colour, skin care and wellness products for retail shopping. You can browse individual product information, choose an available pack size and place an order through the store. Explore all products.

Hennahub Store is operated by HennaHub India, a manufacturer based in Sojat City, Rajasthan. The retail website is hennahubstore.com, while hennahub.in handles wholesale and export enquiries. This distinction helps customers contact the appropriate team for a personal purchase or a business requirement. Read more about Hennahub.

Hennahub is based in Sojat City, Rajasthan, India. The business address is Kile Ghati, Nayapura, Sojat City, Rajasthan 306104, India. For an order question or a product enquiry, contact the store online. Before sending a return or planning a visit, ask support for the relevant instructions.

The store offers natural henna powder, indigo powder, herbal hair care powders, herbal hair colours, black hair colour shampoo and fruit vinegar black gel colour. The range also includes essential oils, herbal skin care and wellness products. Check each listing for its ingredients, intended use, pack size and available options.

Use hennahubstore.com for retail purchases of listed products and pack sizes. For wholesale, export or private label requirements, contact HennaHub India's B2B team. Share the product, quantity, packaging and destination. Retail prices and delivery terms should not be assumed to apply to a separately negotiated business order.

Choose a product, review its description and select the required variant or pack size. Add it to your cart, check the quantity and continue to checkout. Enter your contact and delivery details carefully, review the final total and choose an available payment option before submitting your order.

Check the email inbox and spam folder associated with your checkout details. If you still cannot find a confirmation, contact support with your name, purchase date and email address used to order. Include any order or payment reference you received. Avoid placing a duplicate order until the first purchase is checked.

Contact support promptly to request a change and provide your order number, the original details and the correction needed. A change depends on the order's current status and cannot be assumed to be available. Wait for confirmation from the team rather than treating your message as an approved modification.

Send a cancellation request to customer support with your order number as soon as possible. The team needs to check the order's status before confirming what can be done. Sending a request does not itself cancel the order. For related refund conditions, refer to the Refund Policy.

Contact support with the order number and identify the missing or incorrect item. Keep the packaging and share photographs of what arrived, including the parcel label where relevant. Do not use an incorrect item while the enquiry is being reviewed. Support can explain the applicable next steps for your purchase.

The payment methods available for your purchase are displayed at checkout. Review those options before completing the order, since availability can depend on the checkout and your particular purchase. If your preferred method is missing or an option does not work, contact support without sharing passwords, OTPs or payment PINs.

Check whether cash on delivery appears as an available option at checkout for your address and order. Do not assume that it is offered for every product or location. If you need clarification before ordering, share your delivery postcode and intended products with customer support so the applicable options can be checked.

Contact support with the payment date, amount, transaction reference and checkout email address so the payment and order status can be investigated. A debit notification alone does not establish that an order was created. Do not share full card numbers, account passwords or OTPs, and avoid paying again until the status is clarified.

Check the status shown by your payment provider and look for an order confirmation before trying again. If the result remains unclear, contact support with the relevant reference and error message. Ask your payment provider about its own transaction status where necessary. No automatic refund deadline is promised by this FAQ.

The published Shipping Policy describes delivery within India. Enter your address at checkout to check the options for your destination. If coverage is unclear or you want delivery outside India, contact support before ordering rather than assuming availability. Wholesale and export requirements should be directed to hennahub.in.

The published policy states free shipping with no minimum purchase, general handling of 1–2 working days and expected delivery of 3–5 working days, depending on location. These are estimates, not guaranteed dates. Review the Shipping Policy and the checkout total for your order before paying.

Use the shipment tracking link sent by SMS or email after dispatch, as described in the Shipping Policy. If it has not arrived, check your messages and contact support with your order number. A confirmed purchase and a dispatched shipment are different stages, so tracking may not be available immediately.

Check the latest tracking update and confirm that your delivery details are correct. Contact support with your order number and shipment reference if you need help. Courier disruption, address issues or unexpected events can affect delivery. Ask for a status update rather than relying on the original estimate as a guaranteed date.

Check with household members or the person authorised to receive your delivery, then contact support promptly if the parcel is still missing. Share your order number, tracking reference and the delivery status shown. Keep relevant messages or screenshots so the store can investigate the reported delivery with the courier.

Photograph the outer parcel, shipping label and affected items, and contact support with the order number. Keep the packaging while the issue is reviewed. Do not use a product if its condition is in doubt. The Refund and Return Policy explains the conditions for damage-related requests.

The published policy allows return requests within seven days of delivery for specified issues, including damage, an incorrect product or size, and certain expiry concerns. Returns are conditional, not a general trial guarantee. Review the full Refund and Return Policy and contact support before sending anything back.

The policy excludes used or altered products and requires return items to remain unused with intact, untampered packaging and tags. If a problem becomes apparent after opening, contact support and explain it before taking further action. Do not assume that an opened cosmetic or herbal product qualifies for a return.

Ask support for the status of your specific refund, quoting the order number. The policy lists different initiation timelines for returns and prepaid cancellations, with applicable checks. A refund being initiated is different from funds appearing in your account. Read the current Refund Policy for the relevant process.

Contact support before dispatching a return so the issue, eligibility and handling instructions can be checked. Include your order number and relevant photographs. Keep the product and packaging as received while awaiting instructions. Sending an item back without discussing the case does not establish that a return or refund has been approved.

Henna and indigo are different botanical colouring ingredients, rather than interchangeable names for the same powder. They may be sold separately or within a product intended for a particular result. Read the ingredient list and directions for your chosen item. You can browse indigo powder products or explore henna products.

Pure henna normally gives reddish-orange to reddish-brown tones rather than jet black. Products sold as black hair colour may use other colouring ingredients, so read their full ingredient lists. The name “henna” alone does not establish a product's complete formulation or final shade. Choose according to the specific product information.

Your starting hair colour, proportion of grey hair, previous colouring and application can affect the appearance of a henna result. Lighting also changes how colour looks in photographs. Treat example images as illustrations rather than a guaranteed match. Follow the product directions and check the result on a small strand where advised.

Start with the purpose stated on the product page: colouring, cleansing, conditioning or another specified use. Compare ingredients, pack sizes and directions rather than choosing solely by the number of herbs. Browse our herbal hair care combos, and ask support if you need clarification about a particular listing.

Use the instructions on your exact product page and packaging. Herbal powders, colouring blends and ready-to-use products can require different preparation, quantities and application methods. Do not substitute a general internet recipe for the label directions. If information is unclear, send support the product name and a photograph of the pack.

Follow the storage conditions and expiry information printed on the packaging. Keep the batch details available if you contact support about quality or shelf life. Do not assume that every herbal powder has the same storage requirements or expiry period. Ask the store before using a product with an unreadable or questionable label.

No. Hennahub lists them as separate products, so their names should not be treated as identical instructions or formulations. Compare the hair colour shampoo and fruit vinegar black gel colour listings, then follow the directions supplied with your chosen pack. Ask support before using either product if its instructions are unclear.

Read the ingredient list and directions on the exact product packaging and its store listing. If a product contains multiple components, use only the mixing method specified for that pack. Do not assume that “herbal”, “natural” or “ammonia-free” describes every ingredient or means that allergy precautions are unnecessary.

No. Use the processing time printed on your exact product's packaging rather than applying a timing claim from a different hair colour, advertisement or older pack. Do not leave colour on longer in an attempt to force a darker result. Ask support to clarify any discrepancy before you begin application.

Yes. Follow the allergy alert test, timing and other precautions supplied with your hair colour before each use as directed. A previous uneventful application does not remove the need to follow the instructions. For general safety information, see the FDA's hair dye guidance. Product-specific directions remain essential.

Stop using the product and follow the immediate precautions on its label. Seek medical advice for a reaction rather than continuing application or trying another colour to correct it. Severe symptoms such as breathing difficulty require urgent medical help. See NHS information on hair dye reactions; store support cannot diagnose a reaction.

Check the intended use and directions printed on the label and stated on the product page. A botanical name or herbal ingredient does not identify every permitted use. Cosmetic, aromatic and food products must be assessed individually. If the intended use is unclear, ask support before applying or consuming the product.

No. Do not consume a powder sold for cosmetic or external use. Choose a product explicitly labelled for the intended food use and follow its directions. The fact that a plant is used in traditional practices does not make every preparation suitable for consumption. Ask support if the listing or label is unclear.

Do not assume an essential oil is suitable for direct skin application. Follow its specific label, intended use and dilution instructions. Concentrated oils can cause harm when misused; a product intended for fragrance or henna preparation is not automatically a skin treatment. Read Poison Control's essential oil guidance for general safety information.

Store support can help you locate ingredient information and clarify the stated use of a product. Share the exact product name and your question. For personal medical suitability, allergies, pregnancy, existing conditions or interactions, consult an appropriate healthcare professional. A retail product description cannot replace advice based on your individual circumstances.

Email support@hennahubstore.com, call +91-8955556789 or use the Contact page. Include your order number for purchase-related questions, or the exact product name for product enquiries. Describe the issue clearly and include relevant photographs where helpful. Do not send passwords, OTPs, payment PINs or full card details.

Buy through hennahubstore.com or check the seller details when shopping for the Hennahub brand on Amazon India. A marketplace brand name alone does not identify its seller. For a concern, send support photographs of the product, packaging and batch information together with the purchase source and order reference for review.

Visit hennahub.in for wholesale, export and private label enquiries. Describe the products, approximate quantities, packaging requirements and destination market. Ask the business team to confirm availability, minimum quantities, documentation, lead times and commercial terms for your project. Do not assume that a retail listing constitutes a business supply quotation.